Hi @basamhaddad
Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
Your service has been affected by an NBN network outage and there's no ETR given by our wholesale provider (NBN Co.).
Your case is being monitored by our team and updates will be given via SMS or phone call as soon as it becomes available.
BasilDV
