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I did not change my password but for some reason the password I always used on a slave email account does not work anymore.
I tried to reset it online through "forgot password?" but when I entered the username or the customer number, the page said that it wasn't able to do it.
Hi @briandy0,
Let us get to the bottom of this. Send us a PM with your details so we can arrange our Accounts Team to contact you.
How to send a PM?
Regards,
I did not change my password but for some reason the password I always used on a slave email account does not work anymore.
I tried to reset it online through "forgot password?" but when I entered the username or the customer number, the page said that it wasn't able to do it.
Hi @briandy0,
Let us get to the bottom of this. Send us a PM with your details so we can arrange our Accounts Team to contact you.
How to send a PM?
Regards,
I did not change my password but for some reason the password I always used on a slave email account does not work anymore.
I tried to reset it online through "forgot password?" but when I entered the username or the customer number, the page said that it wasn't able to do it.
Thank you. All fixed now!
Thank you for keeping us in the loop @briandy0. Don't hesitate to reach out should you need assistance.
Have a great night!
Regards,
Daisy_Dhen
Hi, I have exactly the same problem. Can someone please help? I spent an hour on the phone but they couldn't fix it.