Need to reset password on slave email account

[briandy0]

I did not change my password but for some reason the password I always used on a slave email account does not work anymore.

I tried to reset it online through "forgot password?" but when I entered the username or the customer number, the page said that it wasn't able to do it.

[Shane · Accepted solution]

Hi @briandy0,

Let us get to the bottom of this. Send us a PM with your details so we can arrange our Accounts Team to contact you.

How to send a PM? 

Regards,

 

I did not change my password but for some reason the password I always used on a slave email account does not work anymore.

I tried to reset it online through "forgot password?" but when I entered the username or the customer number, the page said that it wasn't able to do it.

[briandy0]

Thank you. All fixed now!

[Daisy_Dhen]

Thank you for keeping us in the loop @briandy0. Don't hesitate to reach out should you need assistance. 

Have a great night!

Regards, 

Daisy_Dhen 

[nis001]

Hi, I have exactly the same problem. Can someone please help? I spent an hour on the phone but they couldn't fix it.

[BasilDV]

Hi @nis001

We'd like to check on this further and see what we can do to resolve this.

Shoot me a PM with your TPG username or customer ID number.

BasilDV