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Neighbours are connected to NBN, but my location shows as "more work required'"

Moderator

Hi @mikelen,

 

Were you able to register your address with NBN Co.?

 

If not, we were advised by our Service delivery team that you need to contact and register your address with NBN Co. for them to provide you a Location ID. This will help us confirm if the NBN HFC infrastructure needs more work or if it's already available to use.

 

You may contact them on 1800 687 626 and register your address here.

 

Once done, advise us with the information that they will provide you for us to lodge the order for the NBN service.

 

Kind regards,

BasilDV

Level 2

Thank you @BasilDV for the information.

Let me call them and get back to you.

 

Thanks.

Level 2

Hi @BasilDV 

 

Here is the answer that I received from NBN:

 

Thank you for your enquiry to nbn. The reference number for your enquiry is 05767896.

We are sorry to say that we can not provide the LOC ID which you have requested, due to security and privacy reasons.

Please contact your Retail Service Provider (RSP) who will be able to assist you.

Moderator

Hi @mikelen,

 

I'm sorry about the confusion. I was able to check this further and there is already a corresponding location ID for your address (same for the other units in your block).

 

Unfortunately, other than the same information that you have wherein your address is not yet serviceable until June 30, 2020, there's no specific details provided by NBNCo as to why. The serviceability date though is subject to change.

 

 

Regards,

 

Level 1c

Hi There,

 

I've similar problem and I'm wondering if you can help me to get NBN up and running at my address. I'm living in a block of 12 units (townhouses). Already two units are connected to NBN, however for my unit NBN status is showng more work required. All remaining 9 units are showing ready to connect. Is there anyway you can help?

 

Regards,

Moderator

Hi @srnbncon,

 

Welcome to the community!

 

We'd love to help and see what happened to your service installation. We tried to use your community details to pull up the account unfortunately it does not show any matching records.

 

PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Level 1c

Thanks @Shane for the quick response.

 

I've sent you PM with the requested details.

 

Regards,

Moderator

Thanks for sending us your details @srnbncon,

 

We will raise this to our Sales Specialists Team. We'll provide response via PM.

 

Cheers!

Moderator

Hi @srnbncon ,


NBN rollout to your address has been delayed. We can still continue with a pre-order application. Pre-order allows you to connect to the NBN in the fastest possible way. Your pre-order application is monitored each day and we submit your application for NBN once your address becomes NBN serviceable.

Let me know if you would like me to put you in contact with a member of our sales team who can assist further.

Level 1c

Hi @Shane ,

 

Thanks for your reply. I'm unable to understand how come my unit is only delayed where the other units in the same address are already connected.  As I mentioned in my previous post, two units are already connected to NBN on the same address. 

 

Regards,