No Internet

[Seanfallon01]

Hi,

We had internet working fine then we started getting drop outs and now its completely off.

The DSL light is off, the Internet light is occasionally on, but we have no internet 

[HaleeMxx]

Woken to no Internet. Restarted modem but still nothing.

[Ahra_G]

Hi @Seanfallon01 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages. 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

It appears that nbn is experiencing an unplanned network outage which is affecting some services in your area. A tech has been assigned to attend and is scheduled to arrive on site. 

You may check this link fot the progress and ETA : How to Check for NBN Network Outage 

We apologise for the inconvenience. 

Regards,

Ahra_G

[Ahra_G]

Hi @HaleeMxx , 

I've managed to locate yout account using your Community details and recent update indicated that the connection issue is now raised to our Enginering Team for further investigation. 

Please ensure to leave the modem connected and turned on for remote testing purposes. 

Further updates will be provided via phone call or SMS. 

Regards,

Ahra_G

[Seanfallon01]

Hi @Ahra_G 

The NBNCO site says theres no longer an outage but we still have no internet 

[Seanfallon01]

Tried new cables, switched on and off, unplugged/re-plugged

Nothing's working

[BasilDV]

Hi @Seanfallon01

We understand that you've been in touch with our Tech team and managed to resolve the issue.

The service is now working within specification.

Let us know if you need further assistance.

BasilDV