Welcome to the Community!
There are different types of service class types when it comes to an NBN installation.
Yours is under the Service class type 33 which means it can be remotely activated. However, there are instances that the line needs to be checked further if the connection did not work after the given timeframe.
In your case, I have raised the issue to our Provisioning Team. Kindly expect a Case Manager to contact you for further assistance.
We aplogise for the inconvenience.