No NBN Internet connection

[mirandawai]

Hi

I have received your nbn and Tpg device and I tried to connect it. However, the nbn device only have one light on. I would like to ask someone to help me to connect the device.

[Ahra_G]

Hi @mirandawai 

Welcome to the Community! 

There are different types of service class types when it comes to an NBN installation. 

Yours is under the Service class type 33 which means it can be remotely activated. However, there are instances that the line needs to be checked further if the connection did not work after the given timeframe. 

In your case, I have raised the issue to our Provisioning Team. Kindly expect a Case Manager to contact you for further assistance. 

We aplogise for the inconvenience. 

Regards,

Ahra_G