No NBN internet connection

[Rhari20]

No NBN outage at my place. I have been trying since Monday to get help from TPG

[RajenS]

Hi @Rhari20 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[ekarantanis]

The fttc network connection device second light figure of 8 is blinking red

[Anonymous]

Hi @ekarantanis

Thanks for raising this to us. We're able to ran an initial test to the service it shows a possible line fault that affecting the service. This has been escalated to our Engineering Team for further handling and investigation, assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or Phone call.

We apologise for any inconvenience, let us know should you require further assistance.

Regards,

The fttc network connection device second light figure of 8 is blinking red

[Jnmmahy]

I checked my address and there is no known outages with NBN. I lodged a fault and still awaiting it to be resolved. Unplugged the modem, connected to the TP-Link page and did a reboot and I've changed the cord to another brand new one from last modem and still nothing.

[Ahra_G]

Hi @Jnmmahy,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 
• Troubleshooting Your Internet Connection

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G