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No NBN internet connection

Kwanfung55
Level 2
Technician came for installation said everything was fine and connected. However after he left I realised there was actually no internet connectivity..
7 REPLIES 7
david64
Level 11

What lights are lit on the NBN connection box and the wifi router?

Kwanfung55
Level 2
Power. 24G. 5 G this only light on?
david64
Level 11

Do you have a NBN connection box plugged into the wall socket? What lights are on?

Kwanfung55
Level 2
NBN box all light is on no problem of that ! Only my modem the internet light is not on ..!
david64
Level 11

Check that username and password is set in router.

In the article is a description of how to do this and the cabling between router and nbn box.

How to set up your TP-Link VR1600v modem

Kwanfung55
Level 2
Sorry! my username and password doesn’t match ..? How can I fix ? I can’t not dig in my Acount!
david64
Level 11

You'll have to use mobile data.

Here's an article on it.

Forgot your TPG account password?

Then, wait a while (5 minutes) and check you can access your mail through web Post Office.

Login to your wifi router and change the password in the internet section (PPPoE).

That should allow the router to connect to the internet.

Change your password in your email client.