No easy way to contact company.

[5660982]

It says that there is an error on speed test. It gives a code pcn7x7 and to contact them??
But how and where?
Then it takes another stupidly long time to register to ask a question?
Also.my plan that's offered isn't even on the website at all. So can not compare details.
This is very unprofessional I feel

[BasilDV]

Hi @5660982

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but we did not detect any fault.

Your NBN plan is the basic NBN12/1 speed tier. It has a typical evening speed of 11.2 Mbps. You may confirm it online by checking this article: New Connection Setup Help.

Your modem is getting a good sync speed as well with 14.5 Mbps Downstream and 2.0 Mbps Upstream. This article will guide you on how to check it : How to check the connection speed on your NBN FTTN/FTTB service

If you are experiencing slow speed issue, then we've created an article that will help you troubleshoot it.

• Slow speed issue

If you are using a WiFi connection, then signal interference may be causing the issue. Articles are also available to help you improve your service.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV