No internet after storm

[jordande]

Had a storm last night with lightning strikes close in WA. Checked TPG and realtors to see any reported outages, none listed. Thought maybe the modem was the issue, replaced it with a new one, still no internet. Any help appreciated

[david64]

Hi @jordande . What type of NBN connection do you have?

What are the lights on the NBN box if you have one?

What model wifi router and what are its lights?

You can check for any outage with NBN and with TPG.

https://www.nbnco.com.au/support/network-status

https://support.tpg.com.au/servicestatus

[jordande]

I have checked all the websites, nothing is listed. I can connect to the modem but comes up with a connection error. The 2.4 and 5ghz lights are on.

[david64]

@jordande . 

What type of NBN connection do you have?

What are the lights on the NBN box if you have one?

[BasilDV]

Hi @jordande 

We'd like to check on what we can arrange to get you back online ASAP.

Just send us a private message with your account details.

BasilDV