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No internet after storm

jordande
Level 2
Had a storm last night with lightning strikes close in WA. Checked TPG and realtors to see any reported outages, none listed. Thought maybe the modem was the issue, replaced it with a new one, still no internet. Any help appreciated
4 REPLIES 4
david64
Level 15

Hi @jordande . What type of NBN connection do you have?

What are the lights on the NBN box if you have one?

What model wifi router and what are its lights?

 

You can check for any outage with NBN and with TPG.

https://www.nbnco.com.au/support/network-status

https://support.tpg.com.au/servicestatus

 

jordande
Level 2
I have checked all the websites, nothing is listed. I can connect to the modem but comes up with a connection error. The 2.4 and 5ghz lights are on.
david64
Level 15

@jordande . 

What type of NBN connection do you have?

What are the lights on the NBN box if you have one?

BasilDV
Moderator

Hi @jordande 

 

We'd like to check on what we can arrange to get you back online ASAP.

 

Just send us a private message with your account details.

 

BasilDV