No internet all day?!

[Magnatolia]

Hi, my internet was working fine at least until I went to bed in the early hours. Then when I woke up I've had no internet all day.....

I've tried turning on/off anad factory reset. I don't know much about hte settings in the router, but I can see there is a WAN that is disconnected, so tried clicking Connect but that didn't work.

No device on the network can access the internet through the router, including 2 mobile phones and my laptop.

Please advise next steps!

Thanks!

[BasilDV]

Hi @Magnatolia

We advise customers to check if their service is affected by an outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG service status

If not, shoot me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV