No internet connection - NSW Rhodes

[dhirpriyanka]

The internet is down again. It is happening quite frequently now, is it just me or someone else is facing the same issue.

[BasilDV]

Hi @dhirpriyanka 

Before performing any troubleshooting, we advise customers to check if the service is affected by an outage.

• TPG service status
• How to Check for NBN Network Outage

If not, kindly send me a private message with your account details.

BasilDV

[dhirpriyanka]

The UI of TPG community is not very friendly, specially on the mobile. So now I am logged into my laptop for better experience and hopefully no more confusion. Anyway, I have responded to your message here about 3 hours ago. However, since there is no visibility on the progress and my internet is down for more than 12 hours now. I posted another message on community. Which was responded but lead to the confusion that I have not responded, however, I have and here it is link to the message. Please let me know if you need more information.

Thanks,  

[BasilDV]

Hi @dhirpriyanka 

We understand that you've been in contact with one of our Moderators.

He'll assess your case and progress it further.

BasilDV

[dhirpriyanka]

Thanks BasilDV,

Can you please confirm when can I expect the issue be resolved. It is not easy to live/work without internet in this day and age. I am working from home and not having internet connection for more than 18 hours is not acceptable. I can't be dependent on my mobile hotspot for long, it imapcting my work. Can you please expedite and arrange a call to my husband (Rohit) for a quick resolution. If not done in next couple of hours then we are force to discountinue the service and replace it with an alternate ISP. 

Thanks

[Shane]

Hi @dhirpriyanka ,

We arranged our Technical Team to contact you, we will close this ticket and provide you an update via PM.

Regards,

Thanks BasilDV,

Can you please confirm when can I expect the issue be resolved. It is not easy to live/work without internet in this day and age. I am working from home and not having internet connection for more than 18 hours is not acceptable. I can't be dependent on my mobile hotspot for long, it imapcting my work. Can you please expedite and arrange a call to my husband (Rohit) for a quick resolution. If not done in next couple of hours then we are force to discountinue the service and replace it with an alternate ISP.

Thanks

[dhirpriyanka]

The internet seems to have been working again though at a slow speed. Please don't cancel the call with the technician, can I still have them to analyse the reason of slow speed? Thanks

Thanks