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No internet connection to the node

Zha
Level 2
Level 2

Hello everyone

I really need some help. I have an Asus router modem and I have connected it I can see that everything is working but I am not getting internet at all l, can someone please help me?

 

I have been having issues for over 3 days now and I finally had a technician come out only to tell me that it was my modem that was fried so I have gotten a new modem and I can't for the life of me get it to work I have done everything that tpg has says and I'm having no luck 

2 REPLIES 2
david64
Master

Hi @Zha . What type of NBN connection do you have? FTTN?

What is the model number of the new Asus router?

Do you have a Bundled NBN/VOIP plan with TPG or a Data Only plan?

BasilDV
Moderator

Hi @Zha 

 

Were you able to set up your new router?

 

If not, then you can shoot me a private message with your account details and we'll check if it's compatible to your NBN technology,

 

BasilDV