No internet connection

[MariaPW]

Hi 

My NBN internet connection has not been working since 27/9. I have tried resetting the modem but have had no luck. Can you please advise?

Maria. 

[BasilDV]

Hi @MariaPW 

We understand that you've been in touch with our Tech team and the case was escalated to our Engineering team for further investigation as there's a possible fault within the NBN line.

An assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.

BasilDV