No internet in St Kilda

[nmo72005]

No internet in St Kilda service woeful for over 3 weeks. Why?

[BryanR]

Hi@ nmo72005 ,

Please can you provide on PM your CID (Customer Identification) so I can check for you.

Thanks Regards Bryan

[BryanR]

Hi,

Received your PM as follows ( Hi can I just confirm this is a PM before I send CI)

Thanks

Bryan

[nmo72005]

6439749

[BryanR]

Hi @ nmo72005 ,

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below. Troubleshooting no internet connection.

Regards

Bryan

[BryanR]

HI,

As discussed will wait for confirmation of modem plugged in direct

Thanks

Bryan