TPG Community

Get online support

No internet in St Kilda

nmo72005
Level 2
No internet in St Kilda service woeful for over 3 weeks. Why?
5 REPLIES 5
BryanR
Moderator

Hi@ nmo72005 ,

 

 

Please can you provide on PM your CID (Customer Identification) so I can check for you.

 

Thanks Regards Bryan

BryanR
Moderator

Hi,

Received your PM as follows ( Hi can I just confirm this is a PM before I send CI)

 

Thanks

Bryan

nmo72005
Level 2
6439749
BryanR
Moderator

Hi @ nmo72005 ,

 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below. Troubleshooting no internet connection.

 

Regards

Bryan

BryanR
Moderator

HI,

 

As discussed will wait for confirmation of modem plugged in direct

 

Thanks

 

Bryan