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No internet in St Kilda

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Level 1c
No internet in St Kilda service woeful for over 3 weeks. Why?
5 REPLIES 5
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Moderator

Hi@ nmo72005 ,

 

 

Please can you provide on PM your CID (Customer Identification) so I can check for you.

 

Thanks Regards Bryan

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Moderator

Hi,

Received your PM as follows ( Hi can I just confirm this is a PM before I send CI)

 

Thanks

Bryan

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Level 1c
6439749
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Moderator

Hi @ nmo72005 ,

 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below. Troubleshooting no internet connection.

 

Regards

Bryan

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Moderator

HI,

 

As discussed will wait for confirmation of modem plugged in direct

 

Thanks

 

Bryan