Get online support
Hi@ nmo72005 ,
Please can you provide on PM your CID (Customer Identification) so I can check for you.
Thanks Regards Bryan
Received your PM as follows ( Hi can I just confirm this is a PM before I send CI)
Hi @ nmo72005 ,
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below. Troubleshooting no internet connection.
As discussed will wait for confirmation of modem plugged in direct