Get online support
@Alihome12 I'm sorry to read that your internet service is currently not working.
Please bear with us as our support teams are trying to transition to work from home.
Please see https://community.tpg.com.au/t5/Welcome/TPG-customer-support-channels-during-COVID-19-outbreak/m-p/4...
The information on the link below may help
the second link that you provide isn't working
The article on the second link is entitled as Troubleshooting no internet connection.
You may search the name or click the given name to be directed to the said link.