No internet

[IamJaneS]

Hi,
I've had no internet since last evening. I have rebooted the router several times. I had it turned off several times for over an hour with the power cord out. I've checked the router settings on the computer and everything appears to be ok.

I'm wondering if someone could do a line check for me please?

Thanks so much in advance!

Edited to add: the power light is on,on the router. The WAN light is flashing 2-3 times a second. The WLAN light is flashing around twice the speed. They both stop for around a second, then start flashing again. No other lights are on, including the internet light.

[IamJaneS]

I am also unable to use my house phone.

[Anonymous]

We managed to perform initial test to the service it shows a line fault causing service not to work, we will raise this to our Engineering Team for investigation and assessment.

Could you send us a PM with your best contact number and preferred time so they can provide you an update whenever the test result becomes available.

Regards,

 

[IamJaneS]

Thanks Shane, PM sent.

[Anonymous]

Hey, IamJaneS.

The issue is now being handled by our Engineering Team. Expect them to provide updates via SMS or Phone call once assessment becomes available.

Cheers!