No internet

[sdcrotty]

WAN light flashes in modem
Optical light flashes on main box
This message pops up to sign in on internet which we cannot get and I have rebooted
I have no time to talk on the phone

[Anonymous · Accepted solution]

Hi @sdcrotty,

Welcome to the community !

We'd love to help. Kindly PM me your account details (username/customer ID or contact number associated with the account) and we'll run initial tests on your connection.

Is it also possible for you to post a picture of the modem/router's current state at the moment?

Cheers!

[Anonymous]

Hi @sdcrotty,

Thanks for the details. I'll run initial tests on your connection. I'll get back to you as soon as I got the results.

Regards,

[Anonymous]

Hi @sdcrotty,

Based on initial tests we need to configure the router for the internet to work.

Do you have Laptop/Desktop connected (via Ethernet Cable or Wifi)on the TPG's supplied router?

If yes. I'd like to know what brand and model number you have.

Regards,

[sdcrotty · Accepted solution]

I don't have my laptop connected by ethernet cable to router. It is via wifi which I am currently using my hotspot on my phone to contact you. My lap top is Asus F555D. But I don't always use the lap top. We use our phones and Ipads for the wifi.

[Anonymous · Accepted solution]

Hi @sdcrotty,

What brand of router and model number do you have?

Regards,

[Anonymous · Accepted solution]

Hi @sdcrotty,

Thanks for sending me your Router Details.

Try to do this follow troubleshooting.

1. Connect your Laptop on the Netcomm's Wifi Connection
2. Once it is connected open a browser go to 192.168.1.1 it will ask you the default username/password to access the Router's Page. Use 'Admin' for both username and password.
3. Once you accessed the Netcomm's Page. On the leftside you can click on 'Basic Setup'.

This is where you Enter your TPG Username/Password and hit 'Apply/Save'

Let me know how it go.

[sdcrotty]

How do I connect laptop to Netcomm wifi?

[sdcrotty · Accepted solution]

No good

[sdcrotty]

I’ll get my husband to phone when he gets home. Nothing is working.