Hi @Jademay2412
Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've contacted our tech team earlier today.
The case was escalated to our Engineering team for further investigation as they've detected a possible fault within the copper network.
An assigned Engineer will be in touch with you via SMS or phone call as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
BasilDV
