Welcome to TPG Community!
We were able to locate your account using your community details and tested the line. I can confirm the multiple dropouts on your connection, but can't detect any fault within the NBN network.
We've escalated the case to our Engineering team for further investigation and they'll be in touch with you within 24 to 48 hours as soon as an update becomes available.
Thanks for the update.
We've checked the connection and the modem is not authenticating due to wrong credentials saved on it.
Do you know how to configure the modem? It appears that manual configuration is needed for it to work.
If not, in your web browser’s address bar, enter 192.168.1.1 then type admin into both the username and password fields. Click on Log in.
Once logged in, go to the 'Advanced' tab, then click on 'Network'.
Go to 'DSL', then change the username and password to your TPG credentials.
Save the changes once done.
Let us know how it goes.
We can see that the case engineer contacted you yesterday, but you were not at home to perform troubleshooting, @Stewbidoo.
Once you're available, please let us know so we can advise our Engineering Team to contact you for assistance.
Apologies that you are going through the trouble of experiencing connection issues again, @Stewbidoo.
We have not detected a line fault based on the result of the remote test, hence the need to perform troubleshooting along with you.
I'll have someone to contact you tomorrow, 16 January from our Technical team for assistance. I'll set the call back tomorrow between 10-11AM AEDT.
Feel free to let me know should another preferred time for the call.