No phone or adsl

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Level 1b
I got home from work to find no phone or adsl. I have checked outages and nothing. Been waiting to get through to help desk for half an hour already. This is awful. Tpg is getting worse
1 REPLY 1
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Moderator

Hi @Lytec


Before attempting the troubleshooting steps, TPG recommends that you:

1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

Feel free to also search Community for help with your issue, or contact us and we'd be glad to assist you.

 

 

Regards,

Ahra_G