Welcome to the Community @charlottesean
For customers experiencing any issues with their ADSL2+ and NBN service, we recommend the best thing to do first is check if there's an outage.
We have created this article that can guide you on How to Check for NBN Network Outage and you may check our Service status page. This will allow you to access more detailed information regarding the cause of the outage.
If there are no known outages in your area, we recommend having a read of these online troubleshooting guide, which may help resolve your issue:
Let us know should you have further queries.