No telephone ring on incoming telephone calls

[zanbur]

FTTC service just connected.

1. Internet OK

2. Outgoing telephone calls OK.

3. For incoming calls, there is no telephone ring and telephone does not pick the call.

    I used a land line telephone and a wireless telephone Uniden Elite (with base station).

    Both phones show the same symptom.

4. Please advise possible cause of problem.

[PeterW]

Hello zanbur,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

[Cartaplans]

Can I get assistance with this problem please?

[BasilDV]

Hi @Cartaplans

Welcome to the Community!

We'd like to look into your account for better understanding of the situation.

Please send us a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV