Not receiving email from certain senders

[lionjimbo]

Hi,

I cannot received certain emails from certain senders eg Woolworths. I have checked on Post Office, my phone, computer. Mails are not going to junk or anywhere else. It seems to be lost in space..

I have played around with all the setting in the Post Office. Junk settings are off. 

If I use a hotmail account, the emails come through instantly. So the problem is with TPG.

Please help as one of the senders I need to do a password reset and their emails are not coming through.

Thanks

[luisc]

Hi lionjimbo,

Can I get your CID or username?

I can search and check your account to provide you a proper advice.

PM if possible

Thanks