Not receiving email from certain senders

[lionjimbo]

Hi,

I cannot received certain emails from certain senders eg Woolworths. I have checked on Post Office, my phone, computer. Mails are not going to junk or anywhere else. It seems to be lost in space..

I have played around with all the setting in the Post Office. Junk settings are off. 

If I use a hotmail account, the emails come through instantly. So the problem is with TPG.

Please help as one of the senders I need to do a password reset and their emails are not coming through.

Thanks

[luisc]

Hi lionjimbo,

Can I get your CID or username?

I can search and check your account to provide you a proper advice.

PM if possible

Thanks

[veryidea]

I have the same issue. My tpg account does not receive emails from one of my microsoft accounts. The Tpg account does recieve emails from other accounts including another microsoft account

[Shane]

Hi @veryidea,

Thanks for raising this to us, we'd like to confirm if you have tested checking the emails using our post office. 

To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file also incldue the affected e-mail address).

How do I private message (PM) in the community

Regards,

I have the same issue. My tpg account does not receive emails from one of my microsoft accounts. The Tpg account does recieve emails from other accounts including another microsoft account

[veryidea]

the post office is not getting any emails simce April 28th.

How do I privately message?

[veryidea]

hi Shane,

I got an error message saying I've sent too many private messges , when I try to send you a response