TPG Community

Get online support

Not receiving email from certain senders

Highlighted
Level 1

Hi,

 

I cannot received certain emails from certain senders eg Woolworths. I have checked on Post Office, my phone, computer. Mails are not going to junk or anywhere else. It seems to be lost in space..

 

I have played around with all the setting in the Post Office. Junk settings are off. 

 

If I use a hotmail account, the emails come through instantly. So the problem is with TPG.

 

Please help as one of the senders I need to do a password reset and their emails are not coming through.

 

Thanks

1 REPLY 1
Highlighted
Moderator

Hi lionjimbo,

 

Can I get your CID or username?

I can search and check your account to provide you a proper advice.

 

PM if possible

 

Thanks