Packet loss

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Moderator

Hi @DavidNarra,

 

Our Engineers are still investigating the issue and will be in touch with you as soon as an update becomes available.

 

Regards,

BasilDV

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Level 3
Thanks, we also hadn’t used the phone for a week or so. Tried to use it today. No phone line. Have logged a fault. Don’t know when phone stopped working. Hardly use it as always use mobile. Perhaps this helps on diagnosis
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Level 3
Try to run speed test in TPG app but times out and asks to check connection which I do and test confirms all 3 checks. Try speed test again and times out.

There seems to be so much wrong:
1 packet loss extensive
2 no phone service
3 speed test not running in app when I use
4 continual drop outs during use

Despite providing results no news what to do. Is it time an engineer visited the site.
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Level 1b

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Level 1b

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