Poor 5G Home Broadband

[Iancm]

After nearly 2 weeks of the good stuff we are back to "cr#@&%y" 5g internet AGAIN. 

AVERAGING 5-6Mbmps ... not what I am paying for ... what is todays problem???

[Ahra_G]

Hi @Iancm, 

Kindly check the basic troubleshooting steps here. 

If the issue persists, let us know of your most convenient time to receive a call so we can organise a member of our Tech team to assist you. 

Thanks! 

Ahra_G

[Iancm]

Basic troubleshooting solved problem for a couple of hours and since then the average is about 17Mbps ... tonight we are watching fuzzy tv ... I need this issue resolved even if that means going back to NBN ... tell me what will be done to resolve this ongoing and frustrating issue. 

[BasilDV]

Hi @Iancm

We may need to raise this with our Tech team for further testing.

Kindly send me a PM with your account details along with your preferred time to receive a call tomorrow.

BasilDV

[Joey117]

I am in the exact same boat. 

The technician goes through troubleshooting which includes a router restart. This fixes the problem and sends my speeds sky-high again, so the technician does nothing further. Then speed throttles again 2 hrs later. I've had to resort to restarting my router countless times per day which is absolutely unacceptable. I am also not waiting on the phone for 2 hrs for a technician to just tell me just to restart my router again.

When I first signed up with TPG 5G I was getting near 300mbps, now I am lucky to get 20. (100ish after each restart for 2 hrs, then back to less than 20mbps)

Thinking perhaps I need to go with another company...

[Shane]

Hi @Joey117 ,

Let us help understand what causing issues with the 5G home broadband and rectify this. To proceed with the initial investigation, could you shoot us a PM with your details.

How to send a PM? 

Regards,

I am in the exact same boat. 

The technician goes through troubleshooting which includes a router restart. This fixes the problem and sends my speeds sky-high again, so the technician does nothing further. Then speed throttles again 2 hrs later. I've had to resort to restarting my router countless times per day which is absolutely unacceptable. I am also not waiting on the phone for 2 hrs for a technician to just tell me just to restart my router again.

When I first signed up with TPG 5G I was getting near 300mbps, now I am lucky to get 20. (100ish after each restart for 2 hrs, then back to less than 20mbps)

Thinking perhaps I need to go with another company...

[Will147101]

I have the exact same issue. If I reset it goes back to high speeds again. I have to reset the router almost every day to get a temporary fix. Although mine can go as low as  >1Mbps for both DL/UL - should be getting 100...

[BasilDV]

Hi @Iancm 

Do you experience the issue at a specific time or at random?

Are you connected via WiFi or Wired connection?

You may check these articles to improve your connection speed.

• 5G Home Broadband - Troubleshooting Speed issues
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDv

[Iancm]

Hi Will147101 ... sounds like similar issues to mine ... very frustrating. 

i eventually transferred back to NBN which went live on Friday ... so far so good touch wood" 😀. 

it is more expensive but less stress !!

[Iancm]

Hi BasilDV ... I went live on NBN on Friday after getting my modem (transferred back to NBN from 5G) ... so far so good. 

iancm