Replacement Modem

Level 2



I have a TP Link Archer VR1600v modem that came from TPG when I setup a new NBN account recently. I have been experiencing poor performance in Wifi signal strength and consistency. I would like to replace the modem with a 3rd party modem. Are there any additional restrictions on what modem I can use specific to TPG other than it being an NBN compatible modem?




Jake baker


@jakebaker  Can you try the wifi troubleshooting steps below and let us know of the result?


Article : Easy Steps to Improve Wi-Fi Connection In Your Home


If the issue still persist, please feel free to message me or any of my colleagues here so we can provide further assistance.


By replacing the provided modem with a 3rd party one you will loose the ability to use the TPG Home Phone service.


Should you wish to use a 3rd party modem on your TPG NBN service, please check the Non-TPG Modem Guides (BYO NBN Modem)



Kind regards,

Joseph D