Ridiculous TPG. No empathy.

[qdwerbao]

4740616.
Username: yongquan71
1) We pay so much each month and there’s still always no internet.
2) We call your customer service number and each time we wait 4+ hours and no response.
3) We post in this community about our NBN not working, and then we get ignored
This is utterly ridiculous TPG. If we still do not get a proper response and solve the problem ASAP, we will not be using TPG any longer. There’s simply no support and empathy.
Yong
0403 655 345

[David_M]

Hi @qdwerbao 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @qdwerbao 

Your NBN-FTTC 100/40 install is progressing.

You have to do some self-installation to completed the order.

You need to UNPLUG ALL EXISTING phones, alarms, modems etc from your phone lines, and setup the new FTTC equipment.

If things go well, you should get 4x blue lights on the NCD and your service will change to NBN within an hour or so.

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,

David_M

[qdwerbao]

Thank you David.

However, we HAVE unplugged everything and followed the instructions but the lights do not come up. We have tried it many, many times.

Can technical support please be organized?

Many thanks
David

[David_M]

Hi @qdwerbao 

You have multiple accounts linked to your email address.

Can you PM the CID and address for the service you need help on.

Thanks,

[qdwerbao]

Hi David,

I’m not sure what CID is, but this is concerning our property for 90a Portrush Road Payneham South 5070. You’re welcome to reach me at 0403 655 345 for further details.

[David_M]

Hi @qdwerbao 

Sorry, you already gave those details in your OP, i have the right account now.

I have forwarded this onto our install officers, and someone will call you back ASAP to help progress yopur install.

Thanks,