Get online support
Hi @mhkniazi123,
The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
I've managed to run remote tests and it now appears that your internet is working for almost a day now.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Thanks!
Hi @mhkniazi123,
The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
I've managed to run remote tests and it now appears that your internet is working for almost a day now.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Thanks!