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Set up AX 1500 modem

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tatsuya1995
Level 2
I have received AX1500 modem today.
I plugged in Lan cable.
Wifi was completely connected.
But No internet

How to resolve this.
1 ACCEPTED SOLUTION

Accepted Solutions
Aubrey
Moderator

Hi @tatsuya1995, as you have the NBN FTTP, you should connect the ethernet cable from UNI D1 port of the NBN box going to the WAN port of your modem.

 

Check out this link for the setup: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...

 

Aubrey

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5 REPLIES 5
Aubrey
Moderator

Welcome to TPG Community, @tatsuya1995!

 

Have you already received a notification about the activation of your service? If yes, you can check out this setup guide link

 

You can also send us a private message with your customer ID or username so we can take a closer look at your connection.

 

Thanks,

Aubrey

tatsuya1995
Level 2
Hi
Thank you.
I sent a private massage.
I received a notification about the activation.
I plugged in necessary cable.
But no internet blue light is on.

tatsuya1995
Level 2
Aubrey
Moderator

Hi @tatsuya1995, as you have the NBN FTTP, you should connect the ethernet cable from UNI D1 port of the NBN box going to the WAN port of your modem.

 

Check out this link for the setup: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...

 

Aubrey

tatsuya1995
Level 2
Thank you!
Now, internet works!

Suzuki