Set up AX 1500 modem

[tatsuya1995]

I have received AX1500 modem today.
I plugged in Lan cable.
Wifi was completely connected.
But No internet

How to resolve this.

[Aubrey]

Welcome to TPG Community, @tatsuya1995!

Have you already received a notification about the activation of your service? If yes, you can check out this setup guide link. 

You can also send us a private message with your customer ID or username so we can take a closer look at your connection.

Thanks,

Aubrey

[tatsuya1995]

Hi
Thank you.
I sent a private massage.
I received a notification about the activation.
I plugged in necessary cable.
But no internet blue light is on.

[tatsuya1995]

Here are pictures of installation conditions.

[Aubrey · Accepted solution]

Hi @tatsuya1995, as you have the NBN FTTP, you should connect the ethernet cable from UNI D1 port of the NBN box going to the WAN port of your modem.

Check out this link for the setup: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...

Aubrey

[tatsuya1995]

Thank you!
Now, internet works!

Suzuki