Slow 5G Home broadband

[angphenghuat]

I have been experiencing extremely slow 5G speeds since afternoon of 20/12/2022. DL speed is less than 1Mbps. Can you quickly resolve this as there are other customers who are also facing the same problem.

[BasilDV]

Hi @angphenghuat

We'd like to have a better understanding of the situation and see what we can do to improve the connection.

Kindly send me a PM with your account details.

BasilDV

[amitmshra]

I have same issue. Worked okay till free 1 month after that network keep going below 1 mbps all the time

[Ahra_G]

Hi @amitmshra, 

You may try the steps on the article we created: 5G Home Broadband - Troubleshooting Speed issues

PM us with your TPG account details so we can assist if the issue persists. 

Thanks! 

Ahra_G

[amitmshra]

I have tried all the steps.

Raised a case and it is moving between different teams since last 4 days. Pathetic customer service.

Case # 12729071

[Angeli]

Hi @amitmshra, 

Let us help you on this matter. Send us a private message with your TPG customer ID and we'll discuss it from there. 

How do I private message (PM) in the community
 

Regards, 
Angeli