Slow Internet NBN 100

[Bagrubz]

Hi,

I've been getting very flaky internet connection today and now the speed is even half what you advertised as your average speed for NBN 100.

http://tpg.speedtestcustom.com/result/06f142e0-2e2e-11eb-9c08-adbdade7e088

Can someone please have a check and tell me what's going on?

Thank you

[BasilDV]

Hi @Bagrubz 

Thanks for raising this with us.

We tested the line and was not able to detect any fault within the NBN network.

Have you tried to turn off the modem for 30 seconds, turn it back on? If not, try it first as part of basic troubleshooting and to give rest to your device as it's been connected for almost a month now.

You may also check the troubleshooting here: Slow speed issue

If you are using a WiFi connection, signal interference may be causing the issue.

Check these articles that will guide you on how to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

BasilDV

[ds888]

While you’re waiting would you share what type of TPG service connection you have? I notice that your upload speed in your speedtest result is about 35Mbps. I’m using NBN100 on HFC and was told by the moderator that the upload limit is 20Mbps on the NBN100 service. The tpg product page also states the upload speed is 20.
I’m confused as to why your upload speed is showing much higher.

[david64]

Hi ds888. I seem to recall TPG offering a 100/40 plan which is now 100/20. There are also threads here from users wondering why their upload speed dropped from 30something to the teens.  There is bit to be seen on google; search     nbn 100/40

[ds888]

ah, so maybe some users are on older plans that have better upload speeds.
I think 20Mbps is too slow, 40
would be good, so my speed is disappointing.
I will google for the history, thanks.