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Slow download speed

Level 1b
Over the last month or so the download speed has averaged around 1-3 Mbps, I've tried rebooting my modem, restoring it to factory settings and firmware update. Any other ideas or tests that I can try?
1 REPLY 1
Moderator

@Emjaaaay your speed is indeed low. I think the issue is within the physical side of the network like the cables outside, equipment, etc.

 

Just out of curiousity, do you have a landline that you can plug in on the phone socket to test if there is dial tone or if you can make and receive calls?

 

On most circumstances I would recommend the contents of this article https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

 

I think your issue is related to a phone problem, please remember that any issue on the phone service will definitely affect the internet.

 

Kind regards,

Joseph D