Slow internet connection

[josejorge79]

My internet connection is too slow I suppose to have 90 mbp, but I am only getting 15mbps. What is going on with you guys. I'm working from home and is not good.

[BasilDV]

Welcome to the Community @josejorge79.

Are you connected via WiFi or Wired connection? What troubleshooting have you tried so far?

If you are connected via WiFi, are you able to test the speed via Wired for comparison?

We've created an article on how to troubleshoot a slow speed issue. Check it here.

Let us know how it goes.

BasilDV

[josejorge79]

Still the same speed. You changed my profile. You always do the same.

[BasilDV]

Hi @josejorge79

We'd like to look into your account for better understanding of the situation

Shoot me a PM with your TPG username or customer ID number.

BasilDV