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Slow internet speeds after upgrading to 100NBN

simont32
Level 2

Hi,

 

Occasionally every 2-3 days my internet becomes unuseable, internet speeds drop down to <1mbps and have to often restart my router to fix it. It started every since I upgraded to NBN100 plan a few weeks ago.

 

Can I get a tech to look at my internet connection 

 

Regards,

 

1 REPLY 1
BasilDV
Moderator

Hi @simont32

 

Welcome to the Community!

 

We were able to locate your account and was not able to detect any fault within the network.

 

We'd like to arrange a call from our Tech team to perform further troubleshooting with your service.

May we know what time it usually occurs?

 

Please send me a PM with your preferred time and best number to be contacted.

 

BasilDV