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Slow internet

Level 1b

Hello

I have recently posted a question asking on ways I could get a better connection but I am starting to believe there is no way for me to get a better connection without help from the community or maybe it's just the internet provider that is messing up somewhere. I have tried everything I could think of but I haven't tried moving the modem/router I believe that might be a little bit of the problem but I don't see why it should have a big impact on my connection. currently, I am receiving 1 bar of wifi and it is terrible I have done multiple speed tests close and from my usual workspace and there are some changes but I can't be next to my modem/router all the time.
PLEASE HELP2019-02-25 (1).png2019-02-25 (2).png

2 REPLIES 2
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Moderator

Hi @David1,

 

We have likewise replied to your post located here:

https://community.tpg.com.au/t5/Broadband-Internet/Wifi-going-slow/m-p/26050#M10505

 

We'll be waiting for your account details via private message so we can pull up your account and check the status of the connection. 

 

Thanks! 

Level 5

@David1 

Just basing on your screenshots.

Issue seems to be with the Wi-fi signal.

Both picture have weak Wi-Fi signal and weak Wi-Fi signal will result to slow internet speed.

In your case you may want to consider getting a wireless extender