Slow speeds recently

[zbsk]

my plan is NBN Cable Superfast,but Slow speeds recently

[BasilDV]

Hi @zbsk

Thanks for raising this with us.

The speed based on the screenshot that you've shared is 71.4 Mbps Download and 46.4 Mbps Upload. It appears to provide you a good connection speed.

Are you using a WiFi or a Wired connection? How many devices were connected when you tested the speed?

BasilDV

[zbsk]

but my plan is 200Mbps... 

Wired connection

only my computer

[Ahra_G]

We'll organise a call back to be made from our Technical Team to assist you with the connection issue, @zbsk. 

Let us know of your most convenient time to receive a call so in order for us to arrange a call back tomorrow, 18 June 2021.

[zbsk]

10:00am-18:00pm

[Anonymous]

Hi @zbsk,

Thanks for the confirmation, expect a call from one of our Technicians tomorrow between 10-5PM AEST.

Let us know how it will go.

Regard, 

10:00am-18:00pm