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Slow speeds recently

zbsk
Level 2

my plan is NBN Cable Superfast,but Slow speeds recently

微信图片_20210616165853.png

 

5 REPLIES 5
BasilDV
Moderator

Hi @zbsk

 

Thanks for raising this with us.

 

The speed based on the screenshot that you've shared is 71.4 Mbps Download and 46.4 Mbps Upload. It appears to provide you a good connection speed.

Are you using a WiFi or a Wired connection? How many devices were connected when you tested the speed?

 

BasilDV

zbsk
Level 2

but my plan is 200Mbps... 

Wired connection

only my computer

Ahra_G
Moderator

We'll organise a call back to be made from our Technical Team to assist you with the connection issue, @zbsk

 

Let us know of your most convenient time to receive a call so in order for us to arrange a call back tomorrow, 18 June 2021.

zbsk
Level 2

10:00am-18:00pm

Shane
Moderator

Hi @zbsk,

 

Thanks for the confirmation, expect a call from one of our Technicians tomorrow between 10-5PM AEST.

Let us know how it will go.

Regard, 

 

 

10:00am-18:00pm