Slow

[Tonyharris]

I am on the 25 plan
Most of the time it runs around 23 down and 4 up
Over ten times a day it drops down to under 2 down and 4 up that lasts for up to 30 minutes
Every night between 10pm and 10.30 pm I my speeds drop down to .5 down and 4 up , sometimes completely stops
From 10.30 to 1130 the speed is back to 23 down but can loose it to 0 2 to 4 times that last for a minute or 2

Its 11.22 pm now i am at 6 ish down

Its not my modem cables etc I have tried 3 different routers all

[Tonyharris]

To many people on huge download plans watching cat videos

[Anonymous]

Hi @Tonyharris ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Tonyharris]

I am connected directly to the router
I have tried 3 roiters all same results
I have replaced cables same results

Right now Sunday morning I am running at
5.5 down
3.5 up
Being the weekend that will be the best I will get for most of the day

[Tonyharris]

You can clearly see the steps in the graph
To many people

[BasilDV]

Thank you for the update @Tonyharris

We'd like to arrange a call from our Tech team to check on this further.

Please send me a PM with your preferred time and best number to be contacted today.

BasilDV