Hi @Hungtran20,
Welcome to TPG Community!
We have located the account using your community details.
The NBN50 plan is configured on the nbn50 Wholesale Plan tier with 20Mbps upload. This has a typical evening speed of 42.6Mbps download and ideal for;
- 3-6 simultaneous users/devices
- Making phone calls (VoIP)
- Email, Social Media and Web Browsing
- Standard Definition (SD) Streaming
- High Definition (HD) Streaming
- UHD/4K Streaming
It is very strange why you are only getting this download and upload and we'd like to further check on this.
Have you tried checking the speed using only one device connected via ethernet cable and Wi-Fi?
Please check it here: https://www.speedtest.net/
If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles which can help improve the wireless connection speed;
Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
Wireless Channel on your modem - what is it and why should I change it?
https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...
Should you require further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
