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Slowspeed

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Level 1b
Can you tell me is it acceptable speed for NBN50?
9 REPLIES 9
Moderator

Hi @Hungtran20,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

The NBN50 plan is configured on the nbn50 Wholesale Plan tier with 20Mbps upload. This has a typical evening speed of 42.6Mbps download and ideal for;

  • 3-6 simultaneous users/devices
  • Making phone calls (VoIP)
  • Email, Social Media and Web Browsing
  • Standard Definition (SD) Streaming
  • High Definition (HD) Streaming
  • UHD/4K Streaming

It is very strange why you are only getting this download and upload and we'd like to further check on this.

 

Have you tried checking the speed using only one device connected via ethernet cable and Wi-Fi?

 

Please check it here: https://www.speedtest.net/

 

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles which can help improve the wireless connection speed;

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

 

Should you require further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

 

Level 1b

Thank your for your responding.

 

These are speed after changed channels. The highest one is channel  6 however; I ain't still happy with that speed with our plan. What else I can do now?

Moderator

Hi @Hungtran20, can you PM us your best contact number and most convenient time to receive a call for troubleshooting?

Level 1b
Will you send me pm first so I can reply coz I could find pm box?
Moderator

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

 

Thank you.

Moderator

Hi @Hungtran20, we'd like to know if you are still having issues with the service.

 

Feel free to provide us your best contact number and most convenient time to receive a call for troubleshooting. Thank you.

Level 1b

Yes, still. 04xxxxxxxx. Anytime will do

Moderator

Thanks @Hungtran20. We have arranged a technical specialist to contact you before 5PM WA time today.

Highlighted
Moderator

Hello @Hungtran20

 

Based on your recent interaction with one of our Helpdesk support, you were able to reach up to 40Mbps of speed. 

 

Should you still require additional assistance, please don't hesitate to let us know. 

 

 

Thanks!