Get online support
I had opted for a speed upgrade offer end April 2024 and it was advertise as the speed upgrade will kick in during a 6 week window between mid April to End May.
Still at 50mbps after hard resetting the modem and no emails received.
NEED ASSISTANCE!
NO REPLY FROM ANYONE AT TPG!!!
WHERE ARE THE MODS?
Received a reply from the mods asking for details.
Have not heard anything back since then.
ANY ANSWERS PLEASE???
STILL NO SPEED UPGRADE!
WAS TOLD THAT THE NEXT BILLING CYCLE THAT IT WOULD BE CHANGED - NOTHING!
WHAT ARE YOU DOING TPG??????
IS THIS HAPPENING OR NOT???FAKE ADVERTISING!!!!GET SOMEONE TO CALL ME AT LEAST.
We will check out what happened with your speed boost and get it sorted ASAP, @Alexl888.
If you send me a PM, we'll chat some more about what's happening and take a look at your account.
PM sent to Kate. Will see what happens next.
