Superfast broadband speed

[300zxev]

I would like to enquire about my superfast broadband speed. I can recall undergoing a free trial and seeing good transfer speeds (unrecorded) but having change over to superfast broadband permanently (reported 120Mbps) I seem to only range between 55-65Mbps.

Do I have any options to improve this ? Seeing faster speeds in the past, i'm thinking it isn't related to the connection at the premesis end. I also see intermittent drop outs which sometimes don't fix themselves until I restart the modem. Are there any new modem models I could be trying ?

[BasilDV]

Hi @300zxev 

Did you test the speed via WiFi or Wired connection?

If via WiFi, are you connected to the 2.4GHz or 5GHz band network?

Kindly send us a PM with your account details for further checking.

BasilDV

[300zxev]

Hi BasilDV

I have sent you through my account details

i'm using the 5Ghz band

[Anonymous]

Hi.

In response to your message to one of my colleagues. We did not receive your details.

Please reply to this message and fill-in the following details below.

First name: xxxx
Last name: xxxx
Phone number: xxxx
Username / email address: xxxx
Are you the account holder?: Yes/No
Date of birth: xxx

Regards,

Hi BasilDV

I have sent you through my account details

i'm using the 5Ghz band

[300zxev]

All of the requested details have been sent through.

Will I be receiving a reply ?

[Ahra_G]

Hi @300zxev, I believe @Aubrey has since responded to your email. Has there been any chance with your speeds? 

-Ahra_G

[300zxev]

Hi 

I haven't seen the reply from Aubrey if you are able to please share her findings.

Regarding the speed, something has definately changed as the constant peak has changed from 65 to now 75Mbps. Although this still falls short of expectations. 

[Ahra_G]

Hi @300zxev, 

We'd be glad to organise a callback from our Tech specialist.  Just let us know of your most convenient time to receive a call tomorrow, 24 Feb 2023. 

-Ahra_G