TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Sync/speed/packet loss

SOLVED Go to solution
treffo
Level 4
Level 4
‎04-05-2018 04:35 PM

the connection has remained stable, the speeds are incredibly slow

 

I have tried linux torrents with a lot of seeds, low speed, steam as well. of note, the modem is incredibly slow at the moment.

 

0 Likes
Reply
Shane
Moderator Moderator
Moderator
‎04-05-2018 04:55 PM

Hi @treffo,

 

I can see that you have been in touch with one of our Engineers today. I will pass this on to the relevant team for additional reference.

 

 

Regards,

Reply
treffo
Level 4
Level 4
‎06-05-2018 02:05 PM

thank you to all TPG support, tech and engineers and all the other wonderful people who have helped me to date. The connection is pretty solid with the only shutdown in the last 48-72 hours was me rebooting the modem as it was taking so long to respond on the config pages.

so the best part for me

 

__________________________

 

  Upstream Downstream
Current Rate (kbps)42147106389
Max Rate (kbps)42147112218
SNR Margin (dB)12.313.3
Line Attenuation (dB)14.79.7
Errors (pkts)14

3346

 

 

the speed test side of it does not bother me, it's lunchtime and my family are watching netflix/youtube and uploading for school projects, but **, seeing the connection last that long is magic. 

Thank you all again.

 

Hopefully it stays constant and I can put my vr2800 back into use.

Reply
Ahra_G
Moderator Moderator
Moderator
‎06-05-2018 03:29 PM

You're very much welcome, treffo! 

 

We are pleased to know that everything is all working good now on your end. 

 

Should any assistance be needed, please don't hesitate to contact us again. 

 

Enjoy the rest of the weekend! Smiley Happy 

Reply
treffo
Level 4
Level 4
‎07-05-2018 01:47 PM

 ummmm so, the connection was doing great, 3-4 days with only one drop in connection and that was from me rebooting the router. I got a call from the awesome Alan in support, he wanted to check everything was going well, which it was.

less than an hour later, it dropped.

The resync speed is not horrible but not what it was two hours ago.

I checked the log, and I realised, I have no idea what 95% of it means but the part of the log for the connection drop time is below.

A reconnection once every 4 days is amazingly good. A drop every day is still darn good. Even if I have to set the router to reboot every 24 hours, I would be happy.

fingers crossed

 

_________________________________

2018-05-07 11:00:23 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:01:15 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:03:20 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:04:03 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:05:11 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:07:04 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:09:01 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:09:58 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:11:29 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:12:10 [5] System: DSL link up
2018-05-07 11:12:16 [5] System: DSL link up
2018-05-07 11:12:21 [5] System: DSL link up
2018-05-07 11:13:21 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:14:05 [5] System: DSL link up
2018-05-07 11:15:17 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:15:20 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:15:53 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:17:22 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:19:22 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:21:14 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:21:48 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:21:48 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:23:10 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:25:26 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:27:23 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:27:43 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:29:19 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:31:26 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:32:59 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:33:27 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:33:38 [6] VoIP: Register to server address 172.26.0.17:5060
2018-05-07 11:35:12 [5] System: DSL link up
2018-05-07 11:35:13 [5] System: DSL link up
2018-05-07 11:35:14 [5] System: DSL link up
2018-05-07 11:35:16 [5] System: DSL link up
2018-05-07 11:35:17 [5] System: DSL link up
2018-05-07 11:35:18 [5] System: DSL link up
2018-05-07 11:35:19 [5] System: DSL link up
2018-05-07 11:35:21 [5] System: DSL link up
2018-05-07 11:35:22 [5] System: DSL link up
2018-05-07 11:35:23 [5] System: DSL link up
2018-05-07 11:35:24 [6] VoIP: can not find any account forthe incoming call
2018-05-07 11:35:25 [5] System: DSL link up
2018-05-07 11:35:26 [5] System: DSL link up
2018-05-07 11:35:27 [5] System: DSL link up
2018-05-07 11:35:28 [5] System: DSL link up
2018-05-07 11:35:30 [5] System: DSL link up
2018-05-07 11:35:57 [5] System: DSL link down
2018-05-07 11:35:59 [5] System: DSL training G.994
2018-05-07 11:36:04 [3] PPP: ppp1 User request
2018-05-07 11:36:04 [3] PPP: ppp1 LCP down
2018-05-07 11:36:04 [4] PPP: ppp1 LCP down
2018-05-07 11:36:04 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-05-07 11:36:04 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-05-07 11:36:09 [3] PPP: ppp1 User request
2018-05-07 11:36:09 [5] System: DSL training G.994
2018-05-07 11:36:09 [3] PPP: ppp1
2018-05-07 11:36:09 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-05-07 11:36:26 [5] System: DSL training G.994
2018-05-07 11:36:41 [5] System: DSL training G.993 started
2018-05-07 11:38:20 [5] System: DSL training G.993 channel analysis
2018-05-07 11:38:21 [5] System: DSL link up
2018-05-07 11:38:26 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00004f45)]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xf59b52b1>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x8935d308>]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x8935d308>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xf59b52b1>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xf59b52b1>]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xf59b52b1]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="REDACTED@tpg.com.au" password=<hidden>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x8935d308]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.94>]
2018-05-07 11:38:26 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.94>]
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 60.241.30.170> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-05-07 11:38:26 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 60.241.30.170> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-05-07 11:38:26 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 60.241.30.170> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-05-07 11:38:28 [5] VoIP: enable SIP stack due to intf(60.241.30.170) is up.
2018-05-07 11:38:29 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-05-07 11:38:29 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-05-07 11:38:29 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-05-07 11:38:29 [6] VoIP: Register to server address 172.26.0.1:5060
2018-05-07 11:38:31 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-05-07 11:38:31 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-05-07 11:38:31 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)

0 Likes
Reply
Erika
Moderator Moderator
Moderator
‎07-05-2018 02:01 PM

Hi @treffo, 

 

Apologies for the trouble. 

 

I've re-escalated this case to our engineering team for monitoring and further assessment. 

 

Should you need further assistance, please let us know. 

0 Likes
Reply
Erika
Moderator Moderator
Moderator
‎08-05-2018 09:22 AM

Hi @treffo, 


I've checked your line and based on the initial results, the connection seems tot be stable. 

 

Should the issue persists, please let us know so that we can do necessary follow up. 


Cheers,

Reply
treffo
Level 4
Level 4
‎11-05-2018 12:04 AM

Thank you ever so patient TPG support team, things are going smoothly and I have not heard my kids call out about buffering or lag or whatever it is they cry out about.

 

 

Reply
Riezl
Moderator Moderator
Moderator
‎11-05-2018 08:46 AM

You're welcome, @treffo.

 

Feel free to message us should you require any assistance. Cheers!

 

0 Likes
Reply
treffo
Level 4
Level 4
‎12-05-2018 01:59 PM

Hi everyone, it started last night and have 3 drop outs this morning.

The log I have attached but removed account name

the upload speeds appear to fluctuate a lot before it disconnects.

any help is greatly appreciated

0 Likes
Reply