TP-Link router issues

[mkandkate]

Hello all. I've been experiencing issues involving our internet. Since last night, both the phone and internet have not been working. The internet works for a split second before closing off again. The internet light on the router shuts on and off. I'm wondering if it's a router issue. Any help thanks.

EDIT: it's not an NBN issue, at least I think. All lights on the HFC box are green.

[Aubrey]

Welcome to TPG Community @mkandkate!

Based on what you have described, looks like the session is dropping. This could be caused by the modem, network fault, or sometimes high upload usage.

Let's take a closer look at your connection and see what's going on. Please send us a private message with your customer ID or username.

Thanks!